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FAQs

HOW MAY I HELP YOU?

SALES OFFICES

WHERE ARE YOUR SALES OFFICES LOCATED?
Surat & Mumbai

ABOUT DIAMOND

Can we see the physical diamond before buying?
Yes, of course.
Do you deal with CVD diamonds?
No, we sell only natural diamonds.
Can I upload your inventory on my website?
Yes, you can.
Which size of diamonds do you sell?
We are having to the wide range of 0.30 to up to 15.00 carats of diamonds.
Which certified diamonds you have?
We are having GIA, IGI certified diamonds.
Do you sell the non-certified diamond?
Yes, we do.

SHIPPING

How do you ship the diamonds?
We ship diamond to our customer through MalcaAmit.
What is the charge for shipping?
For invoice below US$ 15000 is US$ 150 except the USA, if it is in the USA than US$ 200, above US$ 15000, shipping is free.

PAYMENT TERMS

In which currency do you accept the payment?
We accept payment only in US $.
Can we pay through wire transfer?
Yes, you can, but in wire transfer, you have to pay in advance, once we received the payment in our account than we will ship the parcel.

RETURN / REFUND

What if we do not like the diamonds, can we return/exchange?
Yes you can, but in this case, you have to bare shipment charge of US $ 100, so to avoid this we suggest carefully select your diamonds so that the need of return/exchange does not require.